Patient Feedback Form

1. How would you rate the ease of registration and patient check-in?

2. How courteous and helpful was the reception/front desk staff?

3. Was the waiting time for sample collection satisfactory?

4. Were the test charges and pricing explained clearly before sample collection?

5. Were the purpose of the test and the sample collection procedure explained clearly?

6. Were you informed about the expected Report Delivery Time (TAT)?

7. How would you rate the professionalism and behaviour of the phlebotomist/sample collection staff?

8. How comfortable was your sample collection experience?

9. Did the staff follow proper hygiene, safety, and infection control practices during sample collection?

10. Did the sample collection staff handle your concerns and questions satisfactorily?

11. Overall, how satisfied are you with your experience at our Collection Centre?

12. How likely are you to recommend Medifalcon Diagnostics to your family and friends?